Deauthorize computer issue

Dear Corona's supporter,

Can you help me to deauthorize my old Corona config. in your database? I am trying to install the version 591 and get the following message:

"You are already using this software on another computer... "

But it's the same computer... only reinstalled the OS and Corona...

My login is rockflush@gmail.com

Thank you!

Gabriel

Hi Gabriel,

I'll pass this on but in the meantime can you please fill out a support request form (provided you are a subscriber)?

http://developer.anscamobile.com/forms/support

Peach :)

Hello Gabriel,

I just checked for a support case under "rockflush@gmail", and didn't render any results. Have you submitted a report through our support link as suggested by our Peach?

Reiko.

Hi again Gabriel,

Our support team just sent you specific instructions on how to deauthorize/reauthorize your previous installation. Please complete the steps, and contact our support staff if you have any questions or trouble following them. When you contact our support team, please do a "reply" to the email they sent with the instructions, that way it will be easier and faster to track your case.

Reiko.

views:1816 update:2011/10/15 21:01:16
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